Frequently Asked Questions

  1. How do I place an order?
    • To place an order, simply browse our website, select the desired items, and add them to your cart. Follow the checkout process to provide shipping details and payment information.
  2. Can I modify or cancel my order after placing it?
    • Once an order is confirmed, modifications or cancellations may not be possible. Please contact us promptly for assistance.
  3. What payment methods do you accept?
    • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Select your preferred method during the checkout process.
  4. Is my personal information secure?
    • Yes, we take the security of your information seriously. Our website employs encryption technology to safeguard your personal details during the checkout process.
  5. How can I track my order?
    • Once your order is shipped, you’ll receive a confirmation email with tracking details. You can also log in to your account to track the status of your order.
  6. What is your return policy?
    • We offer a hassle-free return policy. If you’re not satisfied with your purchase, please refer to our Return Policy page for detailed instructions on how to initiate a return.
  7. Do you ship internationally?
    • No, we do not offer international shipping.
  8. How can I contact customer support?
    • For any inquiries or assistance, you can reach our customer support team through the “Contact Us” page on our website or via email at hideandbark@gmail.com.
  9. Are the products customizable?
    • Yes, many of our products are customizable. Look for options or details on the product page, or contact us for more information on personalization.
  10. What if the item I want is out of stock?
    • If an item is out of stock, you can sign up for notifications to be informed when it’s back in stock. Additionally, our customer support can provide insights into availability.

Contact Us

(255) 352-6258

1234 Divi St. #1000
San Francisco, CA 94220

Visit Us

Monday: 9am–4pm
Tuesday: 9am–4pm
Wednesday: 9am–4pm
Thursday: 9am–4pm
Friday: 8am–2pm

Weekends: Closed